By using this website, you are willfully accepting the terms and conditions laid out below. By purchasing goods on this website, you agree to the delivery, shipping, and return policies.
We reserve the right to deny or cancel orders without prior warning. We reserve the right to alter the terms and conditions at any time. Any changes will be signposted with the nature date of the change. We reserve the right to alter prices on this website, dictated by the market, without prior notice. It is the customer’s responsibility to read and understand the terms and conditions they agree to before purchasing. We will not be liable to you for any changes in price or unavailability of a product. All prices stated on our website do not include VAT. Any additional delivery prices will be clearly stated on the order review before you are asked for payment.
- METHODS OF PAYMENT
We accept payments via PayPal, Secure Sage Pay, or Bank Transfer. We accept all major Credit and Debit cards.
Content from our website is protected under UK copyright law and may not be copied or reproduced elsewhere without prior consent. If you bought some products from us and like images of any products, please contact us, and we will provide them.
- MAILING PREFERENCES
When you join our newsletter, you will be added to our promotional email list to gain access to exclusive offers and discounts. If you would like to opt-out and no longer receive email correspondence from us, simply click the ‘unsubscribe button at the bottom of any promotional email.
- DATA PROTECTION
- We aim to ensure that all of the content featured on our website is accurate and up-to-date; however, we cannot explicitly guarantee this.
- We do not accept responsibility for issues that might arise because of external issues beyond our control, such as adverse weather conditions or communication network failures.
- CONTACT US
- RETURNS POLICY
Our customers are entitled to full or partial returns on any order. If you are unsatisfied with any part of your order, please contact us (www.silverjd.co.uk/contact), and we will happily rectify the issue. To request a full or partial return, you must notify us via email within 7 working days of receiving your order. Please include the Product ID, your order number, and the reason for your return in the email. If the reason for your return is a fault, please also include a photo of the product(s) in question. Once you have received confirmation of your request via email, please ship your order back to us within 3 working days. The products must be unused and in their original packaging, and the customer is obliged to pay the postage fees unless the reason for the return is a fault or error (for which we are responsible).
- FAULTY PRODUCTS
All of our products undergo strict quality control before they are sent to you. In the unlikely event, you receive a faulty or damaged product; you will be entitled to a replacement or a full refund. Please notify us via email within 7 working days of receiving your order and include a clear photo of the fault or damage. You will be issued a replacement or refund based on the picture alone, or you will be asked to return the product for further inspection. We aim to issue refunds within 5 days of receiving the returned product. All refunds will be issued via the original method of payment.
We aim to provide accurate images and descriptions of our products, including the shape, colour, dimension, and weight. If your order arrives and is not what you had in mind, please contact us, and we will be happy to arrange a refund or replacement. You can find more information about our returns policy here.
Please note that we reserve the right to change the descriptions without prior notice, discontinue a product or line, and reject or limit certain products’ sales depending on the customer’s geographic location and jurisdiction.
- TERMS AND CONDITIONS TERMINOLOGY
- ‘Working Days’: This refers to weekdays (Monday to Friday) and does not include Saturdays, Sundays, or UK Public Holidays.
- ‘You’: The customer making the order.
- ‘We’, ‘Our’, ‘Us’: The provider, Jewellery Design Ltd.