Yes, all of our jewellery is made with pure 925 Sterling Silver.
925 Sterling Silver is made up of 92.5% pure silver. The other 7.5% is made up of other metals, most often copper. 100% silver cannot be used when making jewellery because the metal is too soft. Adding copper strengthens the metal and makes it more durable and able to withstand heat.
Cubic Zirconia is a synthetic gemstone that, to the untrained eye, is indistinguishable from diamonds. They are optically flawless, extremely durable, and come in various colours, including crystal (clear), pink, and amethyst (purple).
Crystals, or crystal stones, are synthetic glass gems that are usually made using quartz, minerals and sand. They come in a large variety of colours, shapes and sizes. Our crystal products are made using Preciosa crystals from Austria.
Health and Safety
Yes. Silver is a pure metal that does not contain nickel, lead, cadmium or any other toxic substances. All of our products also undergo strict quality control and health and safety checks.
All of our jewellery undergoes strict quality control checks and testing to ensure it is free of nickel and lead.
Yes, all of our jewellery has a 925 Hallmark stamp. However, some of our designs are too small or fragile and stamping the piece might damage them, such as small ear studs. On products such as these, the hallmark can be found on the butterfly back.
Our gold plated jewellery is made of pure silver with a thin layer of pure 14 karat gold applied to the top.
Yes. All of our gold/rose gold plated jewellery is plated with real 14 karat gold.
E-coating is a hypoallergenic process of dipping the jewellery in an organic lacquer and applying an electrical current to it. This makes the lacquer stick to the piece of jewellery and form an invisible clear thin coating. E-coating is completely safe and we apply it to most of our jewellery to prevent it from tarnishing.
We add an extra coat of silver plating to some of our products in order to create a high quality gloss finish. This does not diminish the quality of the product in any way.
Sourcing and Manufacturing Processes
Yes. All of our products are manufactured in a single factory, based in Bangkok. We visit the factory on a regular basis. The factory is regulated and audited by Sedex on social welfare, and health and safety.
Yes. All of our raw materials are sourced in conflict free zones. Our silver is mined in Australia and South America.
Yes. Our minimum order amount is £100 excluding shipping
No, there is no minimum quantity per design.
Our website operates on a first-come, first-served basis. On rare occasions, another customer can buy the last remaining stock while it is still in your cart. Unfortunately, products can only be secured once payment has been confirmed and received, you will need to look for an alternative design.
All of our jewellery is factory direct, which means it is sent directly from the factory to us. This means we cannot provide samples. If you place an order and change your mind about the products selected once they arrive, you can return them to get a refund. Please check our Return and Refund policy for more information.
Yes. If an item is listed on our website, it is in stock and available for purchase.
Our products are sold as they are shown on our website. For example, earrings will be sold per pair, and pendants, rings, nose studs and necklaces are sold individually.
Each piece is packed into a transparent poly bag. The stock per SKU is packed into a larger polybag where the SKU and quantity are clearly labelled. Most of our products are not available to purchase with a gift box or card.
We are happy to provide any of the high-resolution pictures of the products you have purchased from us, free of charge for commercial or personal use. If you would like to request an image, please contact us
No. All of the items in our catalogue are our own designs, and we therefore do not offer exclusivity on them.
Orders are usually dispatched within 3-6 days of purchase. On rare occasions, the delivery may take up to 10 days.
We use Royal Mail, and other couriers to ship our orders depending on the size and delivery location
No, we are currently unable to offer a drop shipping service.
Payment and Returns
We accept payment via PayPal, First Payment, and bank transfer. We accept all major credit and debit cards.
We are sorry to hear that your products arrived damaged. We package our items carefully to avoid this, but on the rare occasion you revived a damaged item, please do not hesitate to contact us, and we will arrange a replacement or refund. Please email us with the following details: order number, item code, quantity, and explanation of the damage. If possible, please also include a photo of the damage as evidence.
If you would like to cancel your order please let us know as soon as possible via email. If your order has already been shipped you will need to wait for it to arrive and ship it back to us at your own expense. Once we have received the returned products, we will issue a full refund. We recommend using a special delivery or recorded delivery service to return your items as we unfortunately cannot process refunds if they do not arrive.
If you are unsatisfied with the products you received for any reason, please email us, and we will issue a refund. Please note that you need to inform us of your refund request via email within 14 days of delivery. The products must be unopened and unused.
Please include the following information in your email: order number, item code, quantity, the reason for return. We recommend using special delivery or recorded delivery service to return your items as we, unfortunately, cannot process refunds if they do not arrive. Please note that you will be responsible for the postage cost unless the products are faulty or sent in error.